Situated Research's Blog

From 2005 to 2010, Cyber Monday sales (the Monday after Thanksgiving) have more than doubled, as illustrated above. A recent article from the Wall Street Journal showed an increase of 22% in sales on Cyber Monday in 2011, compared with the 2010 holiday season.

According to research firm Score, Inc., the 2011 holiday season saw a 15% increase in web sales over 2010, for a total of $35.5 billion in online sales (while overall holiday spending was up just 3.8% from 2010).

The holiday season is not just about selling products to your customers. It also involves keeping those that come for the first time, and keeping them there. As said by Jakob Nielsen, “It’s an old lesson: It’s much easier to close additional sales with existing customers than to acquire new customers. People who’ve proven willing to give you money will often give you more. This is true for all sales channels, but it’s particularly crucial for e-commerce because the first order proves your credibility if you effectively handle follow-up and delivery.” Read more »

How has business been this year? Are you aware of how the various sectors of your organization did this year, and would you like for them to do better next year? If so, then it is time to perform a year-end business review. Read more »

Excessive HTTP Requests: Saturated Fat for the Mobile Web

Butter makes it better. Anyone who has enjoyed a nice French meal knows what we mean. Nevertheless, if you have a weak ticker and your arteries cannot handle it, fat can be a killer.

HTTP requests are the butter of the Web. They enrich the desktop experience with unperceivable impact; but on the mobile Web, the added latency can bring your site to its knees. The impact is devastating when you’re dealing with inherently slower processor speeds and are dependent on a wireless mobile network. Read more »

Summary: Users often leave Web pages in 10–20 seconds, but pages with a clear value proposition can hold people’s attention for much longer because visit-durations follow a negative Weibull distribution.

How long will users stay on a Web page before leaving? It’s a perennial question, yet the answer has always been the same:

• Not very long.

The average page visit lasts a little less than a minute.

As users rush through Web pages, they have time to read only a quarter of the text on the pages they actually visit (let alone all those they don’t). So, unless your writing is extraordinarily clear and focused, little of what you say on your website will get through to customers. Read more »

When it comes to on-site search engine optimization, few elements are more important than the title tag.

For those unfamiliar with the term “title tag,” it describes the text that appears in the top line of a user’s Web browser. It is also used by search engines as the actual title of a search listing.

If you run an SEO campaign, then you should be very interested in how title tags are currently used — and how they can be improved — on your site. If you run an SEO campaign and are a savvy SEO, you’ll also notice how competitors use title tags on their Web properties. Read more »

Companies engaging in B2B marketing and sales are starting to recognize that the way people buy has changed dramatically over the years, with the continued development of Internet search and the emergence of B2B social media. What many of these companies haven’t yet realized, however, is that they may need to respond by changing the way they sell.

The maxim that “people buy from people” remains true, but how the selling is done needs to change rapidly. Continuous face-to-face selling can become very expensive where the buying cycle has changed dramatically from how it has been in the past. Unnecessary travel to prospects who are not ready to buy will have a huge impact on your sales effectiveness. Read more »

Few Web professionals should be surprised by the 2011 forecast in SEMPO’s recently released State of Search Marketing Report. If the words “social” and “mobile” are at the top of your business plan, pay close attention to the following.

If they are not, drop what you’re doing and pay even closer attention. Read more »

Two separate reports on social media marketing were released this week with – on the surface, at least – what seem like diametrically opposite results.

According to the 2011 Industry Report from Social Media Examiner, 90 percent of more than 3,000 Web marketers say that social media is an important facet of their business today. Brand exposure was identified as the greatest benefit, with 88 percent of respondents citing it as a positive result of their social media campaigns. Read more »

We hate math.

Our abhorrence for calculation enables us to mutually agree on statistically dubious metrics with nary a shrug or arched eyebrow. Consider Nielsen ratings, which are used to determine the popularity of all TV shows and, consequently, how the dozens of billions of dollars in TV advertising is apportioned. Read more »

Plenty has been written about Facebook and Twitter, and how those sites can help you make more money online. Yet, LinkedIn – a very powerful tool to target business professionals – remains under the radar.

If you are looking to get your products and services in front of the general mass audience, then Facebook and Twitter are good solutions. But if you want to attract wealthy, influential professionals then you need a LinkedIn presence. Read more »

As I sat last night debating between writing this blog post for Birgit and hand addressing my corporate holiday cards, I could not help but be struck by the irony of my situation. You see, it is important for your business to take note of your clients and customers, especially at this time of year, and a hand written message gets noticed in this age of electronic communication. The irony however was, that had I thought through my holiday plan carefully, I could have been writing this post while Birgit addressed all of my cards and notes. In other words, I could have been attending to my business and new opportunities while Birgit handled the important but more routine task.

Fear not, it is not too late to get organized to maximize this holiday season and its marketing opportunities, positioning yourself top of mind with your customers for next year. With a list (see below), and help from Birgit, and me, if you don’t yet have all of the components that you need, you can still turn this holiday season into a marketing bonanza for your business. Read more »

In social media, is there truth to the proverb,”seek and ye shall find?”

As our experience in new media matures, learning what it is we wish to seek and also accomplish is at the forefront of rapid evolution. Converting questions into objectives is how we grow and succeed. While the opportunities within social media in general are sweeping, one such possibility that’s largely untapped in business social networking is the ability to find customers and prospects as well as learn what inspires them to make decisions and share experiences. Read more »

These days, everyone is struggling to catch up on digital marketing. In the rush, too much of the thinking is often left to impressive young web developers who seem to know a lot about all of the new technologies however they lack experience in functionality.

Your business on the web is far too important to leave to a bunch of techie people. In their quest to show off their dazzling skills, the web developers often forget that your digital strategy needs to fit into overall strategy. The result is usually wasted money and missed opportunities.

Here are a few simple rules that will help you get the most out of your web development and digital strategy. Read more »

A lot of small business owners feel that there’s a cringe-factor associated with marketing; some resistance, avoidance and dread. It is possible, though, to create buzz-worthy promotional events around your business that not only get you in front of your target audience, but might even be fun to coordinate. Here are a few ideas for generating buzz for your business. Read more »

Research published by analyst firm Access Markets International Partners shows that almost 70 percent of small and medium businesses actively use social media sites such as Twitter, Facebook and LinkedIn to promote their companies. But simply posting what your CEO had for lunch isn’t going to do much to help move your business forward. Smart companies are tactically using social media tools to increase their exposure to potential customers.

We’ve compiled ten of the most compelling reasons that you should consider using social media tools to promote your business. Read more »