According to Goldman Sachs, 81% of U.S. cell users will have smartphones, with more people using mobile phones than PCs to get online. As more users visit from mobile devices, it becomes especially important to ensure the customer shopping experience is designed to be simple and efficient on phones and tablets.
In this webinar, we will discuss how people search differently for products on mobile devices, and key solutions to ensure you deliver the best mobile customer experience to maximize sales.
What are users saying about your software or product? Are your users happy and trouble-free, or are they frustrated and calling for customer support? A recent study by Karat & Lund described savings on customer service costs, following a user-friendly redesign of a product: “an improved experience by Schneider Automation resulted in $2 million saved in call center support costs over the first 10 months after the change.”