Situated Research Landing Page Archives

Why Country Sites Are So Bad

Summary: When a multinational company produces a localized country site, usability is often lost. Local advertising agencies design good-looking sites that don’t communicate.

Something was gnawing at me as I observed our last several rounds of international usability studies. Many of the websites we tested around the world had uncommonly low quality — not unlike what we saw in the United States during the 1990s.

Reflecting on this observation, I realized that the worst sites were usually not the truly local sites designed by local businesses or government agencies. Instead, the offenders often came from huge multinational corporations that fielded country sites with horrible usability.

By sharritt|Development, HCI, Psychology, Usability, Web Marketing|2 Comments

Search Engine Marketing vs. Social Media Marketing: The Showdown

When it comes to driving traffic to your website, there are a variety of ways to get visitors. The primary two that individuals and businesses almost always have a struggle with investing their time and money into are search and social. Sometimes the issue is convincing people why these are a necessity for a thriving business. Other times, the conflict is whether to invest in one marketing strategy more than the other, or to only pursue one marketing strategy but not the other.

How Search Beats Social

First of all, let’s look at the reasons why you might want to choose search engine marketing over social media marketing.

More People Look for Business on Search

Think about your own habits. Whenever you are looking for something, from an air conditioning repair company to a zumba instructor, where do you go first? Most likely, you will go to a search engine – Google, Yahoo, Bing, Ask, AOL, Blekko, or one of the many other options available.

A report by Econsultancy found that 61% of consumers use search engines to help them in product research before making a purchase. This means that if you want to get discovered, you will want to rank well for your target keywords.

By sharritt|Communities, Development, Psychology, Social Media, Web Marketing|0 Comments

Pros and Cons of Major CMS Systems

Many companies approach us and ask, “I want to maintain and update my own website. What CMS system do you suggest?” When reviewing content management systems (CMS) with clients, we go over the pros and cons of the most popular systems, and evaluate their background and website capabilities to ensure that the correct CMS system is selected for your company. Sometimes a CMS system is not the solution for a company, and an affordable monthly maintenance program is more appropriate.

Following, we discuss the pros and cons of three major CMS systems: Drupal, Joomla, and WordPress.

By sharritt|Development, HCI, Social Media, Usability, Web Marketing|8 Comments

Did Your Shopping Cart Survive the Holiday Season?

From 2005 to 2010, Cyber Monday sales (the Monday after Thanksgiving) have more than doubled, as illustrated. A recent article from the Wall Street Journal showed an increase of 22% in sales on Cyber Monday in 2011, compared with the 2010 holiday season.

According to research firm Score, Inc., the 2011 holiday season saw a 15% increase in web sales over 2010, for a total of $35.5 billion in online sales (while overall holiday spending was up just 3.8% from 2010).

The holiday season is not just about selling products to your customers. It also involves keeping those that come for the first time, and keeping them there. As said by Jakob Nielsen, “It’s an old lesson: It’s much easier to close additional sales with existing customers than to acquire new customers. People who’ve proven willing to give you money will often give you more. This is true for all sales channels, but it’s particularly crucial for e-commerce because the first order proves your credibility if you effectively handle follow-up and delivery.”

By sharritt|Development, HCI, Psychology, Social Media, Usability, Web Marketing|3 Comments

The Human Touch of SEO

As online marketers become more aggressive with Search Engine Optimization (SEO) campaigns, there can become a point at which businesses begin to over-optimize. When focusing purely on SEO, many companies lose sight of the end goal, which is to provide information to users.

Even when you are following all of the more recognized SEO rules, when is optimization overdone and how can you prevent this from happening on your website? Are there Tsunami warning indicators to get out of the game before Google’s next Panda or Farmer update? And how do you find the ideal balance for your site, not overdoing SEO but also not leaving organic search traffic to your competitors?

By sharritt|Development, HCI, Psychology, Web Marketing|5 Comments

How Long Do Users Stay on Web Pages?

Summary: Users often leave Web pages in 10–20 seconds, but pages with a clear value proposition can hold people’s attention for much longer because visit-durations follow a negative Weibull distribution.

How long will users stay on a Web page before leaving? It’s a perennial question, yet the answer has always been the same:

Not very long.

The average page visit lasts a little less than a minute.

As users rush through Web pages, they have time to read only a quarter of the text on the pages they actually visit (let alone all those they don’t). So, unless your writing is extraordinarily clear and focused, little of what you say on your website will get through to customers.

By sharritt|Development, HCI, Psychology, Usability, Web Marketing|5 Comments

Has Social Media Helped Your Business?

Two separate reports on social media marketing were released this week with – on the surface, at least – what seem like diametrically opposite results.

According to the 2011 Industry Report from Social Media Examiner, 90 percent of more than 3,000 Web marketers say that social media is an important facet of their business today. Brand exposure was identified as the greatest benefit, with 88 percent of respondents citing it as a positive result of their social media campaigns.

By sharritt|Communities, Social Media, Web Marketing|0 Comments

Why Convert Your Website to WordPress?

Why would you want to convert your website to run on a popular blogging platform?

WordPress, one of the most successful open-source blogging platforms, has become a powerful tool for integrating Web 2.0 features on your website. Besides an excellent Content Management System (CMS), WordPress offers thousands of free plugins (created by a community of developers) that can add a variety of features and functionality to a website.

Even if you’re not ready to host a blog on your website, your website’s theme can be converted to WordPress to maintain your current look-and-feel while adding useful features such as social media integration and search engine optimization (SEO), which could otherwise be expensive to implement.

By sharritt|Social Media, Usability, Web Marketing|6 Comments

5 Steps to Reduce the Pain of Starting a Business Blog

Blogging can be intimidating for someone who hasn’t done it in the past or grown up in the age where everyone has a personal blog. It is, however, critical that business owners and marketers “blog for business.” Putting pen to paper or more appropriately, putting fingers to your keyboard is the biggest challenge for most people. So let’s talk about how to get started.

By sharritt|Collaboration, Social Media, Web Marketing|5 Comments

Seven Free SEO Tips to Boost Your Site’s Traffic

There are many simple and easy ways to boost your rankings in search engines so that more people will visit your website. Some search engine optimization (SEO) methods are out-dated and others are just plain shady (e.g. ‘black hat SEO’ tricks such as link farms).

We will discuss seven of the best organic”white-hat” methods of SEO: things you can do for free to achieve higher search rankings (rather than paid options such as pay-per-click advertising).

By sharritt|Development, Social Media, Web Marketing|12 Comments

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Why Country Sites Are So Bad

The Human Touch of SEO

How Long Do Users Stay on Web Pages?

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