Situated Research's Blog

What do we mean when talking about the “chrome” in a user interface design? An attendee asked this question during a recent course on Visual Design for Mobile and Tablet. Whenever someone asks us a basic question, I assume that many more people want the answer as well — and thus, this article on chrome.

• Definition: Chrome is the visual design elements that give users information about or commands to operate on the screen’s content (as opposed to being part of that content). These design elements are provided by the underlying system — whether it be an operating system, a website, or an application — and surround the user’s data.
• Not coincidentally, “Chrome” is also the name of Google’s web browser, though I don’t use the term in that sense here.

I don’t know who came up with the term “chrome,” but it was likely a visual analogy with the use of metal chrome on big American cars during the 1950s: the car body (where you sit) was surrounded by shiny chrome on the bumpers, tail fins, and the like. Read more »

Many companies approach us and ask, “I want to maintain and update my own website. What CMS system do you suggest?” When reviewing content management systems (CMS) with clients, we go over the pros and cons of the most popular systems, and evaluate their background and website capabilities to ensure that the correct CMS system is selected for your company. Sometimes a CMS system is not the solution for a company, and an affordable monthly maintenance program is more appropriate.

Following, we discuss the pros and cons of three major CMS systems: Drupal, Joomla, and WordPress. Read more »

Last week, we talked about the importance of doing a year-end business review. This week, we will present the importance of doing a website review. Read more »

Last week, I made a slide for the new User Experience (UX) Basic Training course with the recommended number of test users for different types of studies. I like teaching foundational courses because they afford me just this kind of opportunity — to distill 25 years of usability process research into a single table. Patterns crystallize when complex topics are condensed to the essence. Read more »

How good design can make users effective

It is an honest question: how smart are your users? The answer may surprise you: it doesn’t matter. They can be geniuses or morons, but if you don’t engage their intelligence, you can’t depend on their brain power.

Far more important than their IQ (which is a questionable measure in any case) is their Effective Intelligence: the fraction of their intelligence they can (or are motivated to) apply to a task.

Take, for example, a good driver. They are a worse driver when texting or when drunk. (We don’t want to think about the drunk driver who is texting.) An extreme example you say? Perhaps, but only by degree. A person who wins a game of Scrabble one evening may be late for work because they forgot to set their alarm clock. How could the same person make such a dumb mistake? Call it concentration, or focus, we use more of our brain when engaged and need support when we are distracted. Read more »

Summary: Users often leave Web pages in 10–20 seconds, but pages with a clear value proposition can hold people’s attention for much longer because visit-durations follow a negative Weibull distribution.

How long will users stay on a Web page before leaving? It’s a perennial question, yet the answer has always been the same:

• Not very long.

The average page visit lasts a little less than a minute.

As users rush through Web pages, they have time to read only a quarter of the text on the pages they actually visit (let alone all those they don’t). So, unless your writing is extraordinarily clear and focused, little of what you say on your website will get through to customers. Read more »

When it comes to on-site search engine optimization, few elements are more important than the title tag.

For those unfamiliar with the term “title tag,” it describes the text that appears in the top line of a user’s Web browser. It is also used by search engines as the actual title of a search listing.

If you run an SEO campaign, then you should be very interested in how title tags are currently used — and how they can be improved — on your site. If you run an SEO campaign and are a savvy SEO, you’ll also notice how competitors use title tags on their Web properties. Read more »

Key performance indicators (KPIs) are the only means by which any Web professional should be measuring SEO (Search Engine Optimization) success.

So, what are the right KPIs to use when measuring how well the techniques and tactics employed by in-house SEOs or consultants/agencies actually work? Today let’s look at a few important KPIs to monitor, whether on the front line or in the executive suite.

Before you begin digging deep into your analytics and working to understand the most essential SEO KPIs, recognize that their best use will ultimately be for learning what works and where a site/domain can be improved. The role of having (setting up and establishing) KPIs at all should be to provide empirical data as the site moves closer to the desired result. The goal is to disseminate meaningful information through the business/organization to facilitate communication and provide a basis for analysis and decision-making across all levels of the organization. Read more »

Search Engine Optimization (SEO) is concerned with helping to raise your website on a list of returned results when people perform a search for your business. In other words, when customers search on Google for a business like yours, how far down the list will your business appear? The closer to the top, the more likely potential customers are to visit your website. Read more »

Good writing is the fundamental element of your small business marketing strategy. A thoughtful, well-crafted message that connects with your customers will do more to win and keep customers than any other element.

This is particularly true for Web sites. Although the Web is a visual-driven medium, with sites using flashy graphics, sounds, and other fancy features, success still comes down to what you say and how you say it.

However, Web site copy differs significantly from that of, say, brochures or display ads. With only few seconds to capture and hold the reader’s attention, Web copy must be brief and to the point, but engaging enough for them want to see more. Read more »