Credibility

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Creating the Illusion of Emotion or Why You Care About Ones and Zeroes

As much as you may love video games and the stories they help you tell, it’s impossible to escape the fact that much of your experience is a trick of the mind.

The thing that separates video games from other forms of media, the ability to interact with and perhaps shape a virtual world, is mostly powered by the artificial intelligence of the characters that populate that experience.

But at its best gaming artificial intelligence systems, AI expert David Mark says, are, like 2-year-olds, basically sociopaths. What he means is that they are intrinsically anti-social. Getting past that problem doesn’t mean imbuing a character with personality, it means tricking gamers.

By |Gaming, Psychology, Serious Games, Usability|1 Comment
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Did Your Shopping Cart Survive the Holiday Season?

From 2005 to 2010, Cyber Monday sales (the Monday after Thanksgiving) have more than doubled, as illustrated. A recent article from the Wall Street Journal showed an increase of 22% in sales on Cyber Monday in 2011, compared with the 2010 holiday season.

According to research firm Score, Inc., the 2011 holiday season saw a 15% increase in web sales over 2010, for a total of $35.5 billion in online sales (while overall holiday spending was up just 3.8% from 2010).

The holiday season is not just about selling products to your customers. It also involves keeping those that come for the first time, and keeping them there. As said by Jakob Nielsen, “It’s an old lesson: It’s much easier to close additional sales with existing customers than to acquire new customers. People who’ve proven willing to give you money will often give you more. This is true for all sales channels, but it’s particularly crucial for e-commerce because the first order proves your credibility if you effectively handle follow-up and delivery.”

By |Development, HCI, Psychology, Social Media, Usability, Web Marketing|3 Comments
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Raise Next Year’s Profits With a Year-End Business Review

How has business been this year? Are you aware of how the various sectors of your organization did this year, and would you like for them to do better next year? If so, then it is time to perform a year-end business review.

By |Social Media, Usability, Web Marketing|1 Comment
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Mobile UX Sharpens Usability Guidelines

Summary: Many guidelines are similar for mobile and desktop design, but their mobile interpretation is much more unforgiving.

My recent column Mobile Content: If in Doubt, Leave It Out advised site owners to eliminate secondary material when writing for mobile users. Many tweets, blog postings, and other comments on the article all expanded on this theme: Yes, do cut the fluff from mobile content, but also cut secondary content when writing for desktop websites.

In one way, I can only agree. Since 1997, conciseness has been a key guideline when writing for the web. People don’t read a lot on the web and leave in a few seconds if a site doesn’t communicate its value clearly. These findings lead to more detailed guidelines, such as emphasizing the first 2 words of nanocontent (e.g., headlines and search engine links).

So yes, cut the blah-blah from your desktop site.

By |HCI, Psychology, Usability, Web Marketing|3 Comments
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The Fastest Way To Grow a YouTube Audience

nicheaudiencesocialmedia The Fastest Way To Grow a YouTube Audience

I joined YouTube in 2005, back when it was cool and you could actually find interesting content. At the time, I was most interested in indie-acoustic guitar covers and performances of aspiring artists.

Now YouTube is clearly aimed at and for professionals and it’s dominated by major brands and labels. This is problematic for the average person or professional starting to build a fresh audience and competing with people who manage their channels full-time and have a staffs seems imposing to say the least.

By |Communities, Social Media, Web Marketing|0 Comments
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The Human Touch of SEO

google adwords The Human Touch of SEO
As online marketers become more aggressive with Search Engine Optimization (SEO) campaigns, there can become a point at which businesses begin to over-optimize. When focusing purely on SEO, many companies lose sight of the end goal, which is to provide information to users.

Even when you are following all of the more recognized SEO rules, when is optimization overdone and how can you prevent this from happening on your website? Are there Tsunami warning indicators to get out of the game before Google’s next Panda or Farmer update? And how do you find the ideal balance for your site, not overdoing SEO but also not leaving organic search traffic to your competitors?

By |Development, HCI, Psychology, Web Marketing|5 Comments
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How Long Do Users Stay on Web Pages?

Summary: Users often leave Web pages in 10–20 seconds, but pages with a clear value proposition can hold people’s attention for much longer because visit-durations follow a negative Weibull distribution.

How long will users stay on a Web page before leaving? It’s a perennial question, yet the answer has always been the same:

  • Not very long.

The average page visit lasts a little less than a minute.

As users rush through Web pages, they have time to read only a quarter of the text on the pages they actually visit (let alone all those they don’t). So, unless your writing is extraordinarily clear and focused, little of what you say on your website will get through to customers.

By |Development, HCI, Psychology, Usability, Web Marketing|5 Comments
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Has Social Media Helped Your Business?

social mini Has Social Media Helped Your Business?Two separate reports on social media marketing were released this week with – on the surface, at least – what seem like diametrically opposite results.

According to the 2011 Industry Report from Social Media Examiner, 90 percent of more than 3,000 Web marketers say that social media is an important facet of their business today. Brand exposure was identified as the greatest benefit, with 88 percent of respondents citing it as a positive result of their social media campaigns.

By |Communities, Social Media, Web Marketing|0 Comments
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Key Performance Indicators for SEO Success

analytics mini Key Performance Indicators for SEO SuccessKey performance indicators (KPIs) are the only means by which any Web professional should be measuring SEO (Search Engine Optimization) success.

So, what are the right KPIs to use when measuring how well the techniques and tactics employed by in-house SEOs or consultants/agencies actually work? Today let’s look at a few important KPIs to monitor, whether on the front line or in the executive suite.

Before you begin digging deep into your analytics and working to understand the most essential SEO KPIs, recognize that their best use will ultimately be for learning what works and where a site/domain can be improved. The role of having (setting up and establishing) KPIs at all should be to provide empirical data as the site moves closer to the desired result. The goal is to disseminate meaningful information through the business/organization to facilitate communication and provide a basis for analysis and decision-making across all levels of the organization.

By |Development, Web Marketing|0 Comments
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Five Ways to Get 20,000 Views to Your Posts

Increase Website Traffic Five Ways to Get 20,000 Views to Your Posts
It may be an unfortunate commentary on society that including words like “moron” and “idiot” in the title of a post garner considerably more traffic than words like “success” and “charity” but it is a fact.

By |Communities, Psychology, Social Media, Web Marketing|0 Comments
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